Effective Date: 07/10/2024

At Seema Batavia Coaching (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, interact with our services, or engage in coaching programs.

By using our website www.seemabataviacoaching.com, you agree to the terms of this Privacy Policy.

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1. Data Controller

Seema Batavia Coaching is the Data Controller responsible for your personal data collected through this website. You can contact us at:

- Email: seema.p.batavia@gmail.com

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2. What Personal Data We Collect

We collect the following personal data:

- Identity Information: Name, email address, phone number, age (if provided voluntarily), and any other details you provide when you fill out forms on our site or during coaching consultations.

- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.

- Usage Data: Information on how you use our website and services, including pages visited, traffic patterns, and online activity.

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3. How We Collect Your Data

We collect personal data through various methods:

- Direct Interactions: When you fill out contact forms, book coaching sessions, or communicate with us via email or phone.

- Automated Technologies: As you interact with our website, we may automatically collect technical data using cookies, server logs, and similar technologies (see our Cookie Policy below).

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4. How We Use Your Data

We use your personal data in the following ways:

- To provide coaching services: This includes scheduling sessions, providing personalized coaching, and responding to inquiries.

- To manage client relationships: We use your information to send important updates, invoices, and communication about services.

- Marketing and communication: With your explicit consent, we may send newsletters, promotional offers, or updates about new programs or services.

- To improve our website: We analyze website usage data to enhance user experience and improve functionality.

- Legal purposes: We may process your data to comply with legal obligations, resolve disputes, and enforce our agreements.

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5. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

- Consent: You have given us explicit consent to process your personal data for specific purposes (e.g., newsletters, marketing).

- Performance of a Contract: Data processing is necessary for fulfilling our coaching services agreement with you.

- Legitimate Interests: We may process your data for legitimate interests such as improving our services, marketing, or managing business operations, provided it does not override your rights.

- Compliance with Legal Obligations: We may process your data if required to comply with applicable laws.

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6. Data Sharing

We do not sell or rent your personal data. However, we may share your data with trusted third parties who process it on our behalf. These include:

- Service providers: For email marketing, hosting, and website analytics

- Payment processors: If applicable, we share data with payment gateways to process transactions securely.

We ensure that all third-party processors comply with GDPR and that data is securely handled. We will not transfer your data outside the EU/EEA without ensuring adequate protection levels in line with GDPR.

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7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

- Client data related to services is retained for a period of 5 years after the last interaction.

- Financial records are retained for a period of 10 years to comply with tax and legal obligations.

- Marketing data is retained until you withdraw your consent.

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8. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

- Right to access: You can request a copy of the personal data we hold about you.

- Right to rectification: You have the right to request correction of inaccurate data.

- Right to erasure: You can ask us to delete your data in certain circumstances (“right to be forgotten”).

- Right to restrict processing: You can request that we limit the processing of your personal data.

- Right to data portability: You can request to receive your data in a structured, commonly used format and transfer it to another data controller.

- Right to object: You can object to certain types of data processing, such as marketing.

To exercise any of these rights, please contact us at seema.p.batavia@gmail.com . We will respond within one month of receiving your request.

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9. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

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10. Cookie Policy

We use cookies to enhance user experience on our website. Cookies are small files stored on your browser that track usage data, remember preferences, and improve functionality.

You can manage or disable cookies through your browser settings. By using our website, you agree to the use of cookies as outlined in this policy.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. We will notify you of any significant changes by updating the "Effective Date" at the top of this page or via direct communication where appropriate.

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12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

- Email: seema.p.batavia@gmail.com